Our goal is your satisfaction

Our dedication to quality customer service is the reason we offer a variety of support options to suit your particular needs. If you wish to speak with a live person, our highly trained, professional staff is ready to answer your call. Or you may choose one of our easy to use, online options for instant access to information such as Frequently Asked Questions, Product Specifications, or Authorized Service Center listings. Whatever your need, we have a solution.

• Professional Live Support Team
• State of the Art Call Management System
• Fully Automated Voice Response System
• Fax Back System and Web Site for Around the Clock Information Access
• Pre and Post-sales Support
• Complete Problem Resolution

Brother Product Specialists participate in on-going training programs designed to improve and expand their skills in order to provide our customers with the highest level of assistance. All of this allows us to develop better products, improve documentation and increase overall customer satisfaction.

Online Support Options

Brother Solutions Website
Submit an Online Support Request
Online Product Registration
Locate an Authorized Service Center

Additional Customer Service & Support Options

PRINTER CUSTOMER SERVICE (East/Central/West)

Customer assistance for Brother Computer Printer, Copy Point White Board, StampCreator & P-Touch PC products)
Hours of operation: Monday through Friday 6:00 am - 4:15 pm PST

Toll-Free Printer Support Voice (800) 276-PRINT or (800) 276-7746, Fax (800) 51L-ASER or (800) 515-2737



FACSIMILE CUSTOMER SERVICE (East/Central/West)

(Customer assistance for Brother Facsimile and (MFC) Multi-Function Center Products)
Hours of operation: Monday through Friday 9:00 am - 7:00 pm EST

Toll-Free Facsimile Support (800) 284-4FAX or (800) 284-4329
E-mail Fax Customer Service - faxsupp@brother.com
Test Sheet Facsimile Line (Automated Response) (908) 685-9283


P-TOUCH & TYPEWRITER CUSTOMER SERVICE (East/Central/West)

(Customer assistance for Brother P-Touch labeling systems)
Hours of operation: Monday through Friday 8:00 am - 5:00 pm CST

Toll-Free Automated "HELP" Line (800) 284-HELP or (800) 284-4357
All P-Touch models released since January 1999 - (877) 4PTOUCH or (877) 478-6824
Customer Support Voice (901) 379-1010 or Fax (901) 379-1210
E-mail Customer Service - custsrv@brother.com
E-mail the Product Manager (P-Touch product) - ask.ptmgr@brother.com


OTHER PRODUCTS

For customer service and support options on Brother products not offered by the Education Division, please visit our corporate website at www.brother.com.

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